General common issues¶

Application does not start and restarts on each request¶

Problem

Application does not start and the below error is in the event viewer:

There was an error during processing of the managed application service auto-start for configuration path: 'Machine/WebRoot/AppHost/Default Web Site/Authentication'. The error message returned is: ''. The worker process will be marked unhealthy and be shutdown. The data field contains the error code.

Checking the installed program we can check that Host ASP.NET Core on Windows with IIS (Microsoft .Net Core xxxx - Windows Server Hosting) is not installed of does not match to the .net core version installed.

Solution

Review platform specification document and install ".NET Core Hosting Bundle".

All sessions are automatically logout after requesting the user to keep the inactive session open¶

Problem

Login to multiple applications (Origin, Workflow, Product Builder) and keep browser tabs open without activity; at some moment the inactivity popup is displayed to keep session open in any of the tabs: click on Stay log.

The session remains open in this application (even multiple tabs are open); however, in other applications the session is not refreshed and after a period of time this application will trigger a log out event that will close the session all tabs.

If checking the network in the browser we can detect that set-cookie action (for SQ.soo cookie) in the response headers contains a warning indicating "The Set-Cookie was blocked because its Domain attribute was invalid with regards to the current host url". In this case, the domain was configured with internal domain, instead of the external domain.

Solution

Review CookieDomain attributes in the affected applications to ensure matches with the public host URL.